I feel very fortunate we connected
I’m writing to congratulate you and your team for a job well done, as well as to express our gratitude for what an esteemed partner True Japan Tour has been to Explorient.
Before delving into the specifics, I would like to first preface this letter by saying our company and management team have been working actively and extensively in the Japan Travel Industry for over 35 years. Until recently, one of our biggest challenges has always been finding the right partner that can accommodate our deluxe clientele who demand superior service and non “cookie-cutter” itineraries unlike those offered by all other tour companies . Having worked with an array of DMCs of all sizes in Japan over this time span, we are pleased to say True Japan Tours has been by far the best we have partnered with. Hands down.
Ever since our very first booking request with True Japan, our staff has been thoroughly impressed by your team’s responsiveness, flexibility and most of all creativity – something the Japan tourism industry has lacked since, …well, forever. Inquiries are always answered promptly and comprehensively. Where there exists not-so-typical activities or “off the beaten path” itineraries, your team never ceases to amaze us with your knowledge and extensive reach (i.e. local vendors, guides, etc.) - always coming up with a solution no matter the request. These are rather rare attributes, particularly for Japan, that enable us to swiftly and confidently develop tour products that stand apart from others. Something we’ve been hoping to accomplish for many years.
In terms of execution, our team as well as our esteemed clients couldn’t be happier. Arrangements are consistently delivered in a flawless manner, regardless of group size. Your selection of highly qualified guides has been nothing short of impressive. Hotel recommendations are spot on. And when unexpected situations do arise, your team – from the guide up to management - are always there to assist clients in the most efficient manner possible. Through this level of competency, we have a long list of very happy travelers for which we couldn’t be more grateful.
Once again, I wish to extend my compliments to your team for being the best Japan DMC there is. I can honestly say I feel very fortunate we connected (by chance) at the 2016 Japan Travel Mart in Tokyo. The rest is history.
Thank you for a job well done. We look forward to a strong partnership for years to come.