・Guiding fee
・Admission fee for Otaru Canal Cruise
・Public Transportation fee (For taxis or hired cars, additional fee will be charged.)
※Pick-up service is limited to a place within 10 minute walk from a station on Sapporo Station.We may charge an additional fee in case your hotel is located out of this range.

◆Please follow the guide's instruction during the program. We shall not be responsible for any accident caused by disregard of the instructions.
◆Please advise us if you have any religious or health restrictions, allergies, or the case where you would like to request a special care for participants, including children. Please email us at info@truejapantours.com to check an availability and share the information.
Please note that any programs booked without an inquiry will not be guaranteed.
◆Our services are mainly offered in English. In addition, services in other languages, such as Chinese, French, Spanish, German, Italian, Russian are also available. In case you would like services in languages other than English, please inquire us at info@truejapantours.com as soon as possible. We will check an availability.
◆Before booking, please email us at info@truejapantours.com to check an availability.
Please note that any programs booked without an inquiry will not be guaranteed.
◆Our business hours are from 9:00 am to 6:00 pm on weekdays. For inquiries received outside the business hours, we will look into it and respond on the next business day.